Join 10,000+ students and travelers worldwide • 2025 Guide Available
WE'RE HERE TO HELP
Find answers to your questions, learn about safety guidelines, and understand our policies to make the most of your USN experience.
GET SUPPORT
Everything you need to know about using USN safely and effectively.
Help Center
Find answers to common questions and get support from our team.
How do I create an account?
Click the 'Sign Up' button in the top navigation and follow the simple registration process. You'll need a valid email address and will be asked to verify your student status.
How do I join a community chat?
Navigate to the Community section and browse available chat rooms by city or university. Click 'Join' on any chat that interests you.
Can I create my own events?
Yes! Free members can create up to 2 events per month. Premium members have unlimited event creation capabilities.
How do I find friends in my area?
Use the Friends section to browse profiles and send connection requests. You can filter by location, university, or interests.
Safety Guidelines
Your safety is our priority. Follow these guidelines to ensure a secure experience.
Meeting in Person
Always meet in public places for first encounters. Inform a friend about your plans and share your location. Trust your instincts - if something feels off, don't hesitate to leave.
Online Safety
Never share personal information like your address, phone number, or financial details in public chats. Use the private messaging feature for sensitive conversations.
Reporting Issues
If you encounter harassment, inappropriate behavior, or feel unsafe, report the user immediately. Our moderation team reviews all reports within 24 hours.
Verification Process
All users are required to verify their student status through official university email or documentation. This helps maintain a safe, authentic community.
Privacy Policy
Learn how we protect and handle your personal information.
Data Collection
We collect only necessary information to provide our services: name, email, university, and profile information you choose to share. We never sell your data to third parties.
Profile Visibility
Your profile is visible to other USN members by default. You can adjust privacy settings to control who can see your information and contact you.
Data Security
We use industry-standard encryption to protect your data. All communications are secured and stored safely on our servers.
Your Rights
You have the right to access, modify, or delete your personal data at any time. Contact our support team to exercise these rights.
Terms of Service
Understand the rules and guidelines for using USN.
Account Responsibilities
You are responsible for maintaining the security of your account and all activities that occur under it. Use accurate information and keep your profile updated.
Prohibited Content
No harassment, hate speech, spam, or illegal activities. Respect other users and maintain a positive, inclusive environment for everyone.
Content Ownership
You retain ownership of content you post, but grant USN a license to display it on our platform. You're responsible for ensuring you have rights to any content you share.
Service Availability
We strive for 99.9% uptime but cannot guarantee uninterrupted service. We reserve the right to modify or discontinue features with reasonable notice.
STILL NEED HELP?
Can't find what you're looking for? Our support team is here to help.
Contact Support
Email us at unitedstudentnetworkusn@gmail.com or reach out through our community channels.